How to Order
Pigeon & Poodle sells only to the trade. Want to place an order? Give us a call at 626 373 1400, send an email to firstname.lastname@example.org, or fax us at 626 373 1401.
First we’ll need you to complete an account application which you can download here. Applications are usually approved within three days or less. Once approved, you can move forward with placing an order.
Availability & Back Orders
At the time an order is placed, you will receive a sales order with availability and back order dates. For all customers, we require full payment for the order, plus taxes and shipping costs, prior to shipment. It is the customer’s responsibility to review the sales order and the information contained in it. If you have any questions about your order, or want to change it, please contact us by phone or e-mail, within 24 hours of receiving the order confirmation. We will be glad to help you with any questions you have!
If we have not received any notification of changes within this 24-hour period, we will consider the order accepted and proceed with the shipment. If the order is to be cancelled, we must receive written notification. In stock goods will ship in five to ten business days of payment receipt. Should back order dates change, we will do our best to notify you. Otherwise, when backordered items become available, we will ship without notice.
It is within our sole discretion as to whether to accept returns of merchandise. You will not receive any reimbursement for items returned without our prior authorization. Returned items must be in their original condition and packaging, and you shall prepay and be liable for all charges in connection with the shipping of returned goods, including insurance. A 25% restocking fee will be applied to all approved returns that are not defective.
Retail Locations: We have a $1,000 opening order minimum for retail locations (stores/showrooms). Any order under the minimum will be accepted at Wholesale pricing. After your opening order has been placed, you are considered a Current Account and there is no minimum for subsequent orders. However, orders under $150 are subject to shipping surcharges. Current Accounts must order at least $2,000 per calendar year to maintain their status.
Designers: There is no minimum order for designers. All orders under $150 will be subject to a shipping surcharge in addition to normal freight charges.
For continental U.S. deliveries, we typically use FedEx, however, depending upon the size and composition of your order, we may use a common carrier. Shipping rates are 8% for Zone 1, 12% for Zone 2, and 14% for Zone 3 (see map below). Shipping rates are subject to change during the year and will be confirmed when your order is placed. Your order may be delivered in several shipments; this will not affect your shipping costs.
Shipping costs for other areas (Alaska, Hawaii, International) will be quoted based upon your order.
We can ship to residential addresses, however surcharges will apply.
Drop Ship/Residential Delivery
Our standard shipping rates are business-to-business (warehouse or commercial receiver included).
We can drop ship or deliver to a residence for an additional charge, which will be added to the applicable freight charges for your “ship to” address.
Any accessorial charges related to delivery from the freight carrier are the responsibility of the customer and will be billed and collected by Pigeon and Poodle. These include lift gate fees, change of address fees, residential fees, redelivery fees and fees associated with the refusal of a shipment.
Orders that require shipment within three (3) business days of order receipt will incur an expedited shipping fee in addition to applicable freight charges. Please contact us for an expedited delivery quote. We will make every effort to meet your requested date, but it is not guaranteed.
Shipping costs for international orders will be quoted based upon your order. Please note our quotes for shipping outside the United States do not include duties or taxes. They are the responsibility of the recipient of the merchandise and we are unable to provide an estimate for duties or taxes.
If customers choose to use their own freight forwarders, they are responsible for making their own shipping arrangements. Payments will be accepted via credit card or wire transfer for all international orders.
Pigeon & Poodle is happy to allow online retailers to sell our products. However, to protect our retail partners, we require that online retailers stock all products they wish to sell. We do not sell to online retailers who do not stock products.
About Our Products
Pigeon & Poodle’s products are handmade using natural materials. They are not mass produced. Variation between products should be expected. If you have any questions, please give us a call so we can chat before you place an order.
Soap Pump Upgrades
Every Pigeon & Poodle soap pump can be upgraded for an additional cost from four fantastic finishes. Choose from the following: A. Chrome, B. Brushed Aluminum, C. Copper, or D. Gold.
Pigeon & Poodle loves working with media and blog partners and we try to make it as easy as possible for you to feature our goods. We have silhouette high-res images of all of our products. If you are interested in giving Pigeon & Poodle some love, please contact us at email@example.com.
Currently Pigeon & Poodle shows at locations across the United States. Please see our Trade Show Schedule for one nearest you.
Product Care and Cleaning
All Pigeon & Poodle products are handmade, so please treat them with the care they deserve! Our products are not dishwasher safe, and should not be cleaned with harsh chemicals or detergents. A damp, soft cloth and mild soap should do the trick.
To reduce the chance of clogs and pump failure, use a higher-quality soap that isn’t too thick (if your soap is concentrated, be sure to dilute it). Maintain valve function by periodically soaking the pump for 30 minutes in hot water, pumping the valve 20 times to remove any clog. Allow it to dry thoroughly before adding soap to the dispenser. When properly maintained, a soap pump will typically last one to two years.